Not working here either
VPN is up and running. Happy hacking.
I am not able to download vpn_credentials file. It fails with error "We're sorry, but something went wrong." and when i try to connect to vpn using file downloaded 4 days ago it fails with "ctf365: Authentication failed."
Refresh page (Ctrl+R) and try again. Here everything looks ok now.
I still keep getting an error when I want to download the VPN credentials for Linux.
All the accounts created between May 11th and 13th have this problem. That's because the system failure on that period. To fix it you will have to delete your account using this link  and recreate a new account. Let me know if this works.
Same, I can't download the password and user.
I will wait some hours more.
Did you first delete your account and create a new one?
Same problem here. Have I to delete my account and create a new one?
It looks like there is a bug on our side. We'll take a look and get back at you. Thanks for noticing us.
Hello, I've just upgraded my account for a professional plan.
But I can't setup the vpn right now.The vpn_credentials file doesn't exist for my account, I can't download it.The config file is ok.
I am on Linux.
Can you help me ?
Hello, i am a new member here, and i have problem to download VPN username and passwordi get message (File not found) i try to delete my account and register again.
There is a bug and we're working on it. We'll let you know when fixed. Thanks for noticing us.
Is there a specific time?
There is no ETA but we working on it.
Hello, I create a new account just now, but I can't download the Your VPN username and password file, what should I do?
It shows: Failure, the server has something bad occur.
There is a bug and we're working on it. We'll let you know when fixed.
I can't download User and password
i get vpn_credentals failed - server problem, i ve attempted to refresh page and delete account and recreate, still no solution for this bug?
I tried doing the same, mine won't work either. This is just annoying.